Refund policy

REFUND POLICY Return (Right of Resolution)

 

1. Where the consumer is a consumer, the user may exercise the right of withdrawal without compensation within a period of fourteen (14) days from the day on which the consumer acquires physical possession of the goods.

To exercise this right, the User may use the draft below, indicating all his/her identification details, the subscribed service he/she wishes to terminate and the date of subscription. The communication must be made, by letter, through the return of the purchased goods, or by other appropriate means and susceptible to proof within the period defined above.

The consumer must return the goods to EPISolutions under the appropriate conditions of use within fourteen (14) days from the date of withdrawal.

Draft for free withdrawal form (you must only fill in and return this form if you wish to withdraw from the contract)

- To [insert here the name, geographical address and possibly the professional's fax number and e-mail address]:

- I/we hereby inform you (*) that I/we withdraw (*) from my/our (*) contract of sale for the following good/for the following service (*) - Requested on (*)/received on (*)

- Name of consumer(s) - Address of consumer(s) - Signature of consumer(s) (only if this form is notified on paper). (*) Delete as appropriate.

The packaging must be returned complete, as delivered and accompanied by all documentation received, including the following documents: sales invoice and the document proving receipt of the product. The packaging and the documents indicated must be sent free of charge to the following address:

Belo Solutions, Lda

Rua da Escola, 12, Fração A - Vieirinhos 3105-069 Carriço

If the User chooses other forms of return, the respective shipping costs will be their responsibility.

2. After receiving the return at EPISolutions will be returned to the User the value corresponding to the amount paid for the order (value of the sales invoice). In case you have used a promotional discount code, this value will not be returned, that is, the refund will be only for the value effectively paid.

3. The method of refunding the amount to be returned depends on the payment method used in the respective order. In the case of credit card and PayPal payments, these are credited to the respective accounts. In other cases, when information from NIB is provided, the refund is made to the bank account indicated. Otherwise, the refund is made by cheque to the billing address. The refund is made up to 14 days after receipt of the free will and the return of the goods.

4. In the absence of any of the components of the item sold, or if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the initial shipping address.

Manufacturing defect

1. in the event of a "manufacturing defect", i.e. when faults are detected in the equipment which, in principle, do not fall within the scope of the respective guarantee, the User must return the equipment, together with a copy of the invoice and the completed "Request for Exchange / Return of Equipment" form, within a maximum of 30 consecutive days from the date of the invoice, to the following address:

Belo Solutions, Lda

Rua da Escola, 12, Fração A - Vieirinhos 3105-069 Carriço

If the User chooses other forms of return, the respective shipping costs will be their responsibility.

2. In order to exchange the product, you must ensure that the packaging is complete (box, instruction manual, guarantee certificate, terminal and accessories) containing all the components that make up the product, in excellent condition.

3. In the absence of any of the above elements, or if any of the components are not in an excellent state of conservation, no exchange will take place and the product will be sent back to the User.

Guarantee

1. All equipment available in the Shop is duly certified by the competent international entities.

2. The equipment and accessories have a warranty period defined by the manufacturer, which in legal terms is at least 2 (two) years. This period is considered from the date of invoice of the equipment and can only be exercised upon presentation of the guarantee certificate and/or proof of purchase (invoice) duly completed.

3. Equipment which has exceeded the period defined by the manufacturer or has defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, poor handling, infiltration of moisture/liquid, use of non-original accessories and technical interventions by unauthorised personnel are considered to be outside the guarantee conditions.

4. If the equipment should break down, and if it is covered by the guarantee, the User may go with it, and the respective proof of purchase and/or guarantee, to a technical assistance centre of the brand.

5. If the accessories covered by the guarantee break down, they should be sent, with proof of purchase and/or guarantee, to the following address:

Belo Solutions, Lda

Rua da Escola, 12, Fração A - Vieirinhos 3105-069 Carriço

If the User chooses other forms of return, the respective shipping costs will be their responsibility. The User must always request the receipt from the CTT that proves the sending of the order.

6. If the equipment breaks down and this breakdown is not covered by the guarantee, the User may go with it, and the respective proof of purchase, to a technical assistance centre of the brand.