Privacy policy

Effective Date: May 26, 2020


Privacy policy


Belo Solutions, Lda, also known as EPISolutions, is the entity responsible for processing your personal data, determining the methods used to process it and the purposes for which it will be processed, ensuring your privacy is protected. As such, our operations are in line with the law and the new GDPR.

Please read this Privacy Policy, which describes how we process your personal data and how you can exercise your rights as a holder of personal data processed by EPISolutions.

Data processors

EPISolutions is the entity responsible for collecting and processing your personal data, which is processed and stored both automatically and non-automatically.

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from the following website: (the "Website").

Personal information we collect

When you visit our website, we automatically collect certain information about your device, including information about your browser, IP address, time zone and some of the cookies installed on your device. In addition, as you browse our website, we collect information about the individual pages or products you view, which websites or search terms referred you to our website, and information about how you interact with the website. We refer to the information that is collected automatically as "Device Information".

We collect device information using the following technology:

- "Cookies" are data files placed on your device or computer that often include an anonymous unique identifier. For more information on cookies and how to disable cookies, visit View our Cookie Policy here.

- "Log files" track the actions that take place on the website and collect data, including IP address, browser type, Internet service provider, reference/exit pages and timestamps.

- "Web beacons", "tags" and "pixels" are electronic files used to record information about how you browse the website.

In addition, when you make a purchase, or attempt to make a purchase, using the website we collect further personal data, which includes your name, billing address, shipping address and payment information (including email address and phone number). We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are referring to device information and order information.

How do we use your personal information?

We use the Order Information we generally collect to meet orders placed on the website (including processing payment information, arranging shipping and providing invoices and/or order confirmations). We also use Order Information supplied to:

- Communicate with users;

- Carry out potential risk and fraud assessments; and

- If customers give consent via the preferences shared with EPISolutions, send out information or advertising related to our products or services.

We use the Device Information we collect (specifically IP address) to help carry out fraud and risk assessments and, more generally, improve and optimise our website (for example, by assessing how our customers navigate and interact with the website as well as evaluating the success of our marketing and advertising campaigns).

Sharing personal information

We share personal information with third parties to help with our operations, as described above. For example, we use the Shopify platform to host our online store - you can read more about how Shopify uses your personal information here:

We also use Google Analytics to understand how our customers use the website - you can read more about how Google uses personal data here:

You can also disable Google Analytics here:

Finally, we may also share personal data to comply with any applicable laws and regulations, respond to a subpoena, search warrant or other legal requests for information we may receive, or as a means to protect our rights.

Targeted advertising

As described above, we use personal information to provide targeted adverts and marketing communications that we believe will be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI")" page all about this practice, at

You can also disable targeted advertising using the links below:

- Facebook:

- Google:

You can also choose not to participate in these services by visiting the Digital Advertising Alliance's deactivation portal at:

We do not store or collect payment card details. This information is provided directly to our third-party payment processors, whose use of your personal information is governed by their respective Privacy Policies. These payment processors adhere to PCI-DSS standards, which are managed by the PCI Security Standards Council, a joint effort made by brands such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the safe usage of payment information.
The payment processors we work with are:



Do Not Track

Please note that we do not change the website's data collection and usage practices when we see a "Do not track" setting on your browser.

User rights

If you are resident in Europe, you have the right to access the personal information we hold about you and request that this personal information be rectified, updated or erased. If you wish to exercise this right, please contact us using the contact information below.

However, if you are resident in Europe, please note that we process your information in order to carry out contractual agreements we may have entered into with you (for example, if you place an order through the website) or fulfil our legitimate business interests, as listed above.

Data retention

When you place an order on the website, we will store your Order Information unless/until a request is made for said information to be deleted.


We may update this privacy policy periodically to reflect any changes made to our practices or for any other operational, legal or regulatory reasons, among others.

Contact Us

For more information on our privacy policy, or if you have questions or need to make a complaint, please contact EPISolutions via email, at, or send a letter to:

Belo Solutions, Lda.

Rua da Escola, 12, Fração A - Vieirinhos 3105-069 Carriço